1. Take the pod out and re-insert it ensuring it is in the correct orientation and fully pushed in
   • When inserting the pod if the device is locked, the light will blink red then white once
   • If the device is unlocked, the light will blink white just once.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Charge the device using a compatible power adaptor and a charging cable for a minimum of 10 minutes or until the light stays on white.
   • If using a compatible cable and AC adaptor as per SWI, a full charge takes approx.60 minutes
   • If fully discharged, the light will start blinking to indicate charging as soon as the device is connected.
   • When fully charged, the white light will stay on and will turn off after 8 hours or when the charging cable is disconnected
2. Take the pod out and reinsert ensuring it is in the proper orientation and fully pushed in.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Take pod out, clean the contacts on the device using a clean dry cloth 
2. Insert a new pod ensuring it is in the correct orientation and fully pushed in.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

If your device is eligible we will replace it for you!

If you proceed with eligibility check, you will not be able to return to the device diagnostics

1. Check if your device´s airflow holes may be covered and uncover them.
   
2. Light will still come on even if the airflows holes are blocked but there will be low or no aerosol delivered.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

Check whether your device is blinking red and white

1. Ensure that the device is unlocked by inserting the pod 3 consecutive times within 3 seconds. Repeat until the light blinks white once.
2. Please note: If the device is locked, the light will blink red then white on pod insertion. 

If the device is unlocked, the light will blink white once on pod insertion

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Take the pod out clean the contacts on the device using a clean dry cloth. Insert new pod
   • The light will blink red then white 3 times when the pod is running out of liquid

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Charge the device using a compatible power adaptor and charging cable for a min of 10 minutes or until the light stays on white:The white light will blink during charging
2. Unplug the device and check if the light is still blinking red and white when trying to puff

• Unplug the device and check if the light is still blinking red the white when trying to puff

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Unplug the device and ensure that the charging ports on both the device and the charging cable are clean and free from contamination.
   
2. Charge the device using a compatible charging cable and AC adaptor for a minimum of 10 minutes or until the light stays on white. 

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. If available, try charging the device with a different compatible power adaptor and charging cable for a minimum of 10 minutes or until the light stays on white.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure the device is charged within the recommended operating temperature range from 0 to 40 degrees cel. If required, leave it to warm up or cool down for a few minutes. Try charging the device again.
   • If the device is charged outside the operating temp. Range, the light will blink white twice and charging will stop. If left connected, charging will resume once the device is back within the operating temp. Range.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Observe if your device is blinking red 

1. Take the pod out and clean the contacts on both the device and pod using a dry cloth.
2. Reinsert the pod ensuring that it is in the correct orientation and that it is fully pushed in place.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Try using a new pod ensuring it is fully inserted

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Observe how many times your device is blinking red:
   • Option A: the device is blinking 10 times
   • Option B: the device blinks 4 times

1. Observe if your device is blinking white 2 times or 5 times when trying to puff

• Please note: when taking a puff for more than 5 seconds, the device will stop the delivery of aerosol and the light will blink white 5 times. You can start puffing right after if so needed.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure that the device is used within the temperature range (0- 40) If required leave it to warm up or cool down for a few minutes.

• Please note: the light will blink twice when trying to puff until the device is back within the recommended operating temperature range.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

​Try using a new pod ensuring that it is in the correct orientation and fully inserted.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Unplug the device and ensure that the charging ports on both the device and the charging cable are clean and free from contamination.
   
2. Charge the device using a compatible charging cable and AC adaptor for a minimum of 10 minutes or until the light stays on white. 

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. If available, try charging the device with a different compatible power adaptor and charging cable for a minimum of 10 minutes or until the light stays on white.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure the device is charged within the recommended operating temperature range from 0 to 40 degrees cel. If required, leave it to warm up or cool down for a few minutes. Try charging the device again.
   • If the device is charged outside the operating temp. Range, the light will blink white twice and charging will stop. If left connected, charging will resume once the device is back within the operating temp. Range.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Take the pod out and clean the contacts on both the device and pod using a dry cloth.
2. Reinsert the pod ensuring that it is in the correct orientation and that it is fully pushed in place.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Try using a new pod ensuring it is fully inserted

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Observe how many times your device is blinking red:
   • Option A: the device is blinking 10 times
   • Option B: the device blinks 4 times

1. Ensure that the device is unlocked by inserting the pod 3 consecutive times within 3 seconds. Repeat until the light blinks white once.
2. Please note: If the device is locked, the light will blink red then white on pod insertion. 

If the device is unlocked, the light will blink white once on pod insertion

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Take the pod out clean the contacts on the device using a clean dry cloth. Insert new pod
   • The light will blink red then white 3 times when the pod is running out of liquid

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Charge the device using a compatible power adaptor and charging cable for a min of 10 minutes or until the light stays on white:The white light will blink during charging
2. Unplug the device and check if the light is still blinking red and white when trying to puff

• Unplug the device and check if the light is still blinking red the white when trying to puff

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Unplug the device and ensure that the charging ports on both the device and the charging cable are clean and free from contamination.
   
2. Charge the device using a compatible charging cable and AC adaptor for a minimum of 10 minutes or until the light stays on white. 

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. If available, try charging the device with a different compatible power adaptor and charging cable for a minimum of 10 minutes or until the light stays on white.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure the device is charged within the recommended operating temperature range from 0 to 40 degrees cel. If required, leave it to warm up or cool down for a few minutes. Try charging the device again.
   • If the device is charged outside the operating temp. Range, the light will blink white twice and charging will stop. If left connected, charging will resume once the device is back within the operating temp. Range.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

• Please note: when taking a puff for more than 5 seconds, the device will stop the delivery of aerosol and the light will blink white 5 times. You can start puffing right after if so needed.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure that the device is used within the temperature range (0- 40) If required leave it to warm up or cool down for a few minutes.

• Please note: the light will blink twice when trying to puff until the device is back within the recommended operating temperature range.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

Within “Get Support” page, you can find useful tip and tricks, and more information about your device usage and maintenance.

VEEV CUSTOMER CARE

Note that any leakage is pod related as the e-liquid does not circulate through the device.

Also note that there is no need to lock the device prior to cleaning the contacts

1. Remove the pod and use a clean dry cloth to clean the area with spillage, the device´s contacts/connectors as well as the mouthpiece slot.
2. Insert the new pod
3. Ensure the device is unlocked by inserting the pod 3 consecutive times within 3 seconds. Repeat until the light blinks white once and try using it again

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Inform the user of contamination such as fluff, dirt, dust or moisture from the USB connectors can interfere with the transmission of current from the power adaptor to the device and cause overheating.
2. Advice the user to disconnect the device and let it cool down before handling it.

1. Ask the user to clean or dry the USB port on the device 
   • To avoid damaging the device, do not use a metal tool to clean the device and ensure the device is turned off during cleaning.
2. Check if the charging cable is damaged
   • OPTION A: the charging cable is damaged: advise the user to repurchase a new compatible charger and ensure that a compatible AC adaptor is used. 
   • OPTION B: the charging cable is not damaged ask the user to clean or dry the USB on both the device or charging cable.
3. Ask the user to charge the device under supervision, do not leave the device unattended for the first few minutes of charge to check for potential overheating 

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

Ask the user to charge the device under supervision, do not leave the device unattended for the first few minutes of charge to check for potential overheating

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

Check if your device is still functioning despite having physical damage

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure that the device is used within the temperature range (0- 40) If required leave it to warm up or cool down for a few minutes. When outside of temperature range, the device will blink twice, and you will experience no or low aerosol

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure that the charging ports on both device and charging cable are clean and free from contamination.
2. Charge the device using a compatible power adaptor and charging cable for a min. Of 10 min or until the light stays on white

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Ensure that the device is unlocked by inserting the pod 3 consecutive times within 3 seconds. Repeat until the light blinks white once and try using it again.
   • Please note: If the device is locked, the light will blink red then white on pod insertion. If the device is unlocked, the light will blink white once on pod insertion

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE

1. Take the pod out and clean the contacts on the device using a clean dry cloth.
2. Insert a new pod that is in the correct orientation and ensure that is fully pushed into place.

Congratulations! We are happy that you can now continue enjoying VEEV ONE.

If you need any further support on your device, you can also visit our FAQs

VEEV CUSTOMER CARE